Independent Quality Assurance Specialist
Há 4 dias
At GrabJobs, we're looking for an experienced Independent Quality Assurance Specialist to join our team. As a quality assurance specialist, you will be responsible for ensuring that our customer service teams are meeting the highest standards of quality and consistency in their interactions with clients.
About the Role:
- We are seeking a highly skilled and detail-oriented individual who can monitor calls, chats, and emails to ensure quality and consistency in messaging.
- The successful candidate will have excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment.
- You will be responsible for developing reports and dashboards to analyze performance, productivity, effectiveness, and other key metrics of the team.
- Additionally, you will participate in the development of quality monitoring forms, samples, quality standards, and training.
Requirements:
- Fluency in Dutch (C2 level) is required, with a B2 level of English.
- Availability to work in shifts and weekends is essential.
- You must have excellent communication, organizational, and time management skills.
- A strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard are also essential.
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