Quality Assurance Specialist

Há 2 dias


Lisboa, Lisboa, Portugal CBT org Tempo inteiro

At CBT org, we're on the lookout for a highly skilled Quality Assurance Specialist to join our team As a Quality Assurance Specialist, you'll play a crucial role in ensuring customer service compliance by creating and analyzing reports and providing insights to management for continuous improvement.

Salary Information:

The Annual Base Salary starts at 20,780, with potential increases based on experience. In addition to this, our package includes a range of benefits including a language premium, meal allowance, transportation bonus, yearly target bonus, and health and life insurance.

We're committed to enhancing the world of work and aim to elevate our candidates' experiences by placing them in cities renowned for their quality of life. We specialize in bridging digital skills gaps with our international team of recruiters and state-of-the-art algorithms.

Responsibilities:
  1. Conduct sample reviews to ensure alignment with customer requirements.
  2. Complete special projects and conduct ad-hoc analyses utilizing statistical methods to interpret operational metrics and trends.
  3. Develop and maintain reports and dashboards to track team performance and productivity.
  4. Offer recommendations to improve operational inefficiencies.


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