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Customer Experience Associate
1 semana atrás
Meliá Hotels International S.A. is a leader in the hospitality industry, known for its commitment to quality and customer satisfaction. As a Guest Services Coordinator at ME Lisbon, you will have the opportunity to work with a diverse team of professionals who share your passion for delivering exceptional customer service.
Responsibilities:
* Ensure a seamless guest experience through efficient check-in and check-out processes
* Provide accurate and timely information to guests regarding hotel services and amenities
* Handle guest complaints in a professional and empathetic manner
* Collaborate with other departments to ensure consistent delivery of high-quality service
Requirements:
* Minimum 1 year of experience in the role
* High level of Portuguese and advanced English
* A third language is a plus
* Hospitality degree
* Strong communication and problem-solving skills
About Us:
Meliá Hotels International S.A. is a global hospitality company that values its employees as VIPs. We offer opportunities for growth and development in a dynamic environment with a passion for excellence.
