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Customer Experience Associate

2 semanas atrás

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Opportunity

We are seeking a highly skilled and enthusiastic Customer Experience Associate to join our team in Lisbon. As a key member of our support team, you will be responsible for delivering exceptional customer experiences across various channels.

Responsibilities and Expectations
  • Provide proactive and personalized support to customers, addressing their queries and concerns in a timely and efficient manner.
  • Maintain accurate records of customer interactions, using data to inform support strategies and improve overall customer satisfaction.
  • Develop strong relationships with customers, leveraging empathy and active listening skills to resolve complex issues.
  • Collaborate with cross-functional teams to ensure seamless customer journeys and optimal support outcomes.
Requirements and Qualifications
  • You are a native French speaker with a good level of English and excellent communication skills.
  • You have prior experience in customer-facing roles or similar environments, with a proven track record of success.
  • You possess strong analytical skills, with the ability to analyze complex data and develop informed support strategies.
Benefits and Perks
  • A competitive salary package with opportunities for performance-based bonuses.
  • A dynamic and multicultural work environment with opportunities for growth and development.
  • An international company with a global presence, offering a unique chance to collaborate with top brands.