Senior Tolling Systems Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Mootiva Tempo inteiro
Overview

Mootiva is a leading provider of innovative tolling solutions. We are committed to excellence and strive to deliver exceptional results in the transportation industry.

Job Description

As a Technical Support Engineer, you will play a vital role in ensuring the smooth operation and maintenance of our tolling systems. Your primary responsibilities will include:

  • Advanced Troubleshooting: Diagnose and resolve complex technical issues beyond initial capabilities.
  • Incident Management: Prioritize and resolve incidents promptly, ensuring effective communication with stakeholders.
  • Escalation Handling: Escalate unresolved issues to specialized support groups when required.
  • Knowledge Sharing: Document solutions and share expertise with teams to enhance overall efficiency.
  • Customer Interaction: Engage with customers to understand their issues, provide updates, and ensure satisfaction.

Your successful performance will contribute significantly to the success of our organization.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Proficiency in Linux OS, Java, web-based applications, and SQL databases.
  • Strong understanding of networking protocols, roadside communication systems, and troubleshooting.
  • Experience in maintaining hardware such as cameras, sensors, and tolling equipment is an asset.
  • Expertise in system integration, ensuring seamless communication between components.
  • Familiarity with cybersecurity measures to protect tolling systems.
  • Ability to analyze tolling system data for trends, issues, and optimization opportunities.

You will possess a degree in Computer Science, Information Technology, or a related field, along with relevant certifications (e.g., ITIL, CompTIA A+, CCNA). Prior experience in a similar role, preferably within the transportation or tolling industry, is highly valued.

Benefits

We offer a competitive salary range of €60,000 - €80,000 per annum, depending on experience, along with excellent verbal and written communication skills in English. As an equal opportunities employer, we encourage all qualified candidates to apply.



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