Clinical Study Support Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Iqvia Tempo inteiro

At Iqvia, we are seeking a highly skilled Clinical Study Support Specialist to join our team. This role is an excellent opportunity for individuals who are passionate about the pharmaceutical industry and want to make a difference in patient care.

As a Clinical Study Support Specialist, you will be the primary point of contact for patients and healthcare professionals participating in clinical studies. You will support various studies/programs, including medical information inquiries, pregnancy registries, and patient-reported outcomes (PROs) via phone calls.

Your responsibilities will include providing information and follow-up on incoming calls and emails according to project direction, administering informed consent verbally or online, and collecting and entering data in the study electronic data capture system (EDC) as per protocol. Additionally, you will recognize and escalate any adverse events (AE)/serious adverse events (SAE) according to protocol and resolve data queries.

This is a fantastic opportunity for those looking to start their career in the clinical research industry. We offer full training, and no prior experience is necessary. If you're eager to learn quickly and thrive in a fast-paced environment, we encourage you to apply.

The ideal candidate will possess a college certificate or equivalent experience. Previous experience in a Business Process Outsourcing (BPO) company with technology support or clinical background is a plus. Knowledge of the pharmaceutical industry and customer service experience are also valuable assets.

To succeed in this role, you should have strong communication skills, the ability to work under pressure, and be a team player. Fluency in Dutch and professional proficiency in English are essential. Microsoft Office and Windows Operating System knowledge are also required.

In terms of compensation, the estimated salary for this position is around €40,000-€50,000 per annum, depending on location and experience. Please note that if you're not an EU citizen, you must have a resident visa or a permanent visa for Portugal.



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