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Computer Hardware Technician

1 semana atrás


Lisboa, Lisboa, Portugal Axians Ei Tempo inteiro

About Axians Ei

Axians Ei is a leading provider of ICT solutions, offering a unique combination of technology and services to meet the evolving needs of clients. As part of VINCI Energies, we leverage our global expertise in 37 countries to drive Digital Transformation.

Job Overview

We are recruiting an IT Technician (English & French Speakers) to join our team in Lisbon. The selected candidate will be responsible for handling technical inquiries, resolving incidents, and providing top-notch support to end-users.

Key Responsibilities

  • Investigate and resolve technical issues, including PC/Laptop/Tablet troubleshooting and Windows 11 support.
  • Communicate effectively with end-users via phone, email, and chat to ensure prompt issue resolution.
  • Manage incident ownership and communication throughout the lifecycle.
  • Process service requests, adhering to policies and procedures.
  • Perform IMACD tasks efficiently to maintain high-quality service delivery.
  • Request authorization for service requests as necessary.

Requirements

The ideal candidate will possess experience in IT support, technical support, and end-user support, along with proficiency in Microsoft OS, software installations, and hardware repairs.

Essential Skills

  • Excellent problem-solving skills to address complex technical issues.
  • Flexible and resilient approach to adapt to changing work environments.
  • Strong attention to detail to ensure accurate incident management.
  • Customer-centric attitude to deliver exceptional service.
  • Effective written and verbal communication skills to interact with end-users.