Service Desk Technician
Há 7 dias
Service Desk Technician (Italian Speaker)Join to apply for the Service Desk Technician (Italian Speaker) role at Claranet Portugal.
Right now, we are looking for a Service Desk Technician to integrate our internal team, based in Lisbon.
Your responsibilities include: Provide premium service level to our customers.Troubleshoot software and hardware issues in our customers' environments.Diagnose issues occurring in customers' systems and possible network-related faults.Implement requests for user account creation and changes in Windows Active Directory, Azure Active Directory, and Microsoft email systems.Provide centralized management and support to the customers' endpoints.You must have: Fluency in Portuguese or English.Fluency in Italian.Experience in Windows operating systems and MacOS (troubleshooting & installation).Experience in Office 365 management (users, mailboxes, distribution lists, licensing, policies, etc.).Experience in Microsoft Office application environments (troubleshooting & installation).Management of users and groups in Active Directory.Access and permissions management in Microsoft Fileshare.Hardware and peripherals (troubleshooting, software and hardware installation).Knowledge of networking troubleshooting and configuration (valued).Experience in managing CMDB assets.Remote access tools knowledge / ITSM tools.We value: ITIL awareness and practice (certifications valued).Dynamism and initiative.High sense of responsibility.Ability to analyze and solve problems.Ability to prioritize tasks based on importance and urgency.Easy interpersonal relationship and team spirit.We offer: Certification paths resources.Regular teambuilding programs.Friendly workplace.Workplace: Lisbon - Hybrid
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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