Service Desk Technician
3 semanas atrás
We're fast learners, hard workers, natural collaborators... and we Make Modern Happen
Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.
We aim to achieve this goal by bringing together the world's most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.
Right now, we are looking for a Service Desk Technician to integrate our internal team, based in Lisbon.
Your responsibilities include: Troubleshooting, controlling, and monitoring software and hardware in our Desktop Management environments.Implementing requests for user account changes in Windows domain Active Directory and email management systems.Diagnosing problems occurring in the network and in systems or operating faults.You must have: Fluency in Portuguese (mandatory).Fluency in English (mandatory).Fluency in Spanish (valued).Experience in Windows operating systems and MacOS (troubleshooting & installation).Experience in Office 365 management (users, mailboxes, distribution lists, licensing, policies, etc).Experience in Microsoft Office application environments (troubleshooting & installation).Management of users and groups in Active Directory.Access and permissions management in Microsoft Fileshare.Hardware and peripherals (troubleshooting, software and hardware installation).Knowledge of networking troubleshooting and configuration (valued).Experience in managing CMDB assets.Knowledge of remote access tools and ITSM tools.Availability for 24x7 shifts.On-call support availability (out of work hours).Driving License.We value: ITIL awareness and practice (certifications valued).Dynamism and initiative.High sense of responsibility.Ability to analyze and solve problems.Ability to prioritize tasks based on importance and urgency.Easy interpersonal relationship and team spirit.We offer: Certification paths resources.Regular team-building programs.Friendly workplace.Workplace: Lisbon
Claranet: Make Modern Happen Seniority levelAssociate
Employment typeFull-time
Job functionInformation Technology
IT Services and IT Consulting
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