Senior Regional Operations Manager

2 meses atrás


Lisboa, Lisboa, Portugal Dentsu Aegis Network Ltd. Tempo inteiro

About the Company
Merkle, a global full-service marketing agency and leading independent data-driven marketing expert, is part of Dentsu Aegis Network Ltd. With expertise from consulting, creative, media, digital, and technology, Merkle serves top brands such as Kohl’s, Rite Aid, The Home Depot, RSPCA, and more.

Salary:$85,000 - $110,000 per year depending on experience
The salary estimate is based on the location Lisbon, Portugal, which has a relatively high cost of living. The actual salary may vary depending on individual circumstances.

Job Description

Leadership and Team Management
  • Lead and manage overall operations in nearshore Merkle offices to ensure alignment with corporate goals.
  • Oversee team management across various functions, providing leadership and support for a cohesive and productive work environment.

Representation and Compliance

  • Maintain compliance with local laws and regulatory obligations, ensuring all business activities are conducted legally and ethically.
  • Foster strong relationships with third parties, including government officials, business partners, and other relevant stakeholders to represent the company's interests.

Operational Efficiency and Optimization of Service Rate Card

  • Increase operational efficiency by optimizing talent acquisition strategies and managing premises costs effectively.
  • Collaborate with EMEA CXM to analyze and optimize the rate card for Merkle services, ensuring competitive pricing and alignment with market standards.

Resource Management and Staffing Optimization

  • Efficiently manage staffing of nearshore resources on projects for DACH and EMEA clients, aiming to minimize idle time (bench) and maximize employee engagement and productivity.

Innovation and Growth Mindset

  • Inspire and encourage a growth and innovation mindset within the team, focusing on new technologies and quality improvement initiatives.
  • Lead the adoption and implementation of advanced technologies and practices that support strategic goals.

Cross-Regional Collaboration

  • Promote collaboration of talent across EMEA, enhancing service delivery and client satisfaction for local and global clients.

Employment Relations and Human Resources Initiatives

  • Lead initiatives related to employment relations, including recruitment, training, performance evaluation, and development programs.
  • Ensure alignment with corporate values and local employment laws.

Key Performance Indicators (KPIs)

  • Compliance with local legal and regulatory standards.
  • Local market voluntary turnover rate.
  • Local market profitable growth rate YoY.
  • Optimized regional bottom line cost structure.

Requirements

  • Proven experience in a leadership role within a consulting or similar business environment.
  • Senior leadership network in country.
  • Project-based agency experience.
  • Strong understanding of local business laws and regulatory environments.


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