Application Specialist
Há 12 horas
Job Summary
Abroad Experience is seeking a skilled Technical Application Specialist to join their team. As a key member of the customer success team, you will provide technical assistance and support to customers, helping them to resolve system and user issues efficiently. Your role will involve troubleshooting complex technical queries, facilitating transfers of calls, and providing installation, implementation, and usage assistance.
Responsibilities
• Answering complex technical queries from customers and facilitating transfers of calls where necessary
• Providing installation, implementation, and usage assistance, as well as onboarding services
• Assisting Customer Success Agents with live technical queries
• Identifying and documenting irregular system behaviors to developers/engineers (bug reports)
• Identifying and documenting feature requests to developers/engineers to improve current and new products
• Assisting other departments in matters of product usage, technical queries from external partners, trainings, and company-wide tasks and projects
• Evaluating and processing customer feedback for proactive enhancements or additions to our current assortment
• Contributing to the general success of the company by engaging in improvements
Requirements
• Near-native level of Dutch and business fluent English; additional language skills are a plus
• HBO level of education; bachelor's degree level preferred
• Strong interpersonal, relationship-building skills, and a customer-centric attitude
• Technical, analytical mindset with strong IT skills and attention to detail
• Experience in customer service/B2B sales and a proactive, independent working style
• Eagerness to learn about company products and their specifications
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