Application Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

Job Title: Application Support Specialist

Job Summary: We are seeking a highly skilled Application Support Specialist to join our team at Alter Solutions Group. The successful candidate will be responsible for providing technical support to our applications, ensuring a high level of service to our internal and external customers.

Key Responsibilities:

  • Provide technical support to applications, both locally developed and third-party internally hosted
  • Internal end-user/external counterparties support/communications
  • Monitoring the application status
  • Monitoring the infrastructure server resources
  • Replying and taking in charge the incoming phone calls or ITSM support/incident tickets
  • Tracking all the incoming requests on the ticketing system
  • Updating the progress of the execution of all tasks in the ticketing tools
  • Assessing the priority of the incoming requests involving the key people who might be helpful define it
  • Performing the analysis, planning all technical tasks required and executing them
  • Defining tactical solutions to resume processes as quick as possible
  • Contributing to find out the incident root cause
  • Engaging the proper escalation path for all situations
  • Adopting the global and departmental guidelines, IT best practices and IT Security recommendations
  • Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities
  • Acting as the first point of contact for all tasks/enquiry related to production
  • Managing the communication with internal end-users and external clients for the topics in-scope

Requirements:

  • ITIL
  • Linux red hat
  • Devops tool Chain (Jenkins,...)
  • Oracle Exadata
  • ETL (IBM Data Stage preferable)
  • CFT
  • Autosys
  • Dynatrace
  • Soft Skills:
    • Autonomous and proactive person
    • Team player
    • Think out-of-the box and come up with new ideas/ improvements for the processes

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply: If you are a motivated and experienced Application Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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