Application Support Specialist
3 semanas atrás
Job Title: Application Support Specialist
We are seeking a skilled Application Support Specialist to join our team at Alter Solutions Portugal.
The ideal candidate will have at least 2 years of experience in providing technical support for applications and will have a solid understanding of business workflows and scenarios.
Key Responsibilities:
• Provide technical support for applications and resolve issues in a timely manner.
• Work closely with the business to understand their IT needs and provide solutions.
• Maintain a proper coverage in their designated shift.
• Volunteer to pick up work and tasks as received over email, tickets, or in person.
• Provide updates to business, team members, and other project/task partnering teams on the issue/task/project.
• Document and train other team members.
• Shadow other team members and seek to learn to improve day-to-day coverage of the platforms.
• Share knowledge within the team and document issues/incidents for better follow-up.
• Improve day-to-day tasks by writing scripts and automating tasks that are procedure-oriented.
• Contribute towards better post-release checkouts.
• Understand the underlying issue and the associated patch fix/release and identify systemic issues.
Requirements:
• Basic knowledge and capabilities in scripting languages, network, Windows, and Linux environments.
• Good level of SQL (Sybase, Oracle, or Microsoft) – minimum 2 years of experience.
• Business knowledge: Candidate should be looking to build upon a solid knowledge base in Investment Banking and trade workflow from creation to accounting.
• ITIL understanding is also a plus.
• Knowledge of Unix.
• Good level of English.
• Accuracy, reactivity, proactivity, autonomy, and curiosity.
Note: Availability to work during holidays/weekends as per pre-defined needs and on a rotational basis with the rest of the team.
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