Application Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

Job Title: Application Support Specialist

We are seeking a skilled Application Support Specialist to join our team at Alter Solutions Portugal.

The ideal candidate will have at least 2 years of experience in providing technical support for applications and will have a solid understanding of business workflows and scenarios.

Key Responsibilities:

• Provide technical support for applications and resolve issues in a timely manner.

• Work closely with the business to understand their IT needs and provide solutions.

• Maintain a proper coverage in their designated shift.

• Volunteer to pick up work and tasks as received over email, tickets, or in person.

• Provide updates to business, team members, and other project/task partnering teams on the issue/task/project.

• Document and train other team members.

• Shadow other team members and seek to learn to improve day-to-day coverage of the platforms.

• Share knowledge within the team and document issues/incidents for better follow-up.

• Improve day-to-day tasks by writing scripts and automating tasks that are procedure-oriented.

• Contribute towards better post-release checkouts.

• Understand the underlying issue and the associated patch fix/release and identify systemic issues.

Requirements:

• Basic knowledge and capabilities in scripting languages, network, Windows, and Linux environments.

• Good level of SQL (Sybase, Oracle, or Microsoft) – minimum 2 years of experience.

• Business knowledge: Candidate should be looking to build upon a solid knowledge base in Investment Banking and trade workflow from creation to accounting.

• ITIL understanding is also a plus.

• Knowledge of Unix.

• Good level of English.

• Accuracy, reactivity, proactivity, autonomy, and curiosity.

Note: Availability to work during holidays/weekends as per pre-defined needs and on a rotational basis with the rest of the team.



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