Application Support Specialist

Há 6 dias


Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

Job Description

At Alter Solutions, we are seeking a skilled Application Support Specialist to join our team. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our applications and providing top-notch support to our internal and external clients.

Key Responsibilities:

  • Provide technical support for our applications, both locally developed and third-party hosted
  • Collaborate with internal teams and external clients to resolve issues and implement solutions
  • Monitor application status and infrastructure server resources
  • Respond to incoming phone calls and ITSM support/incident tickets in a timely and professional manner
  • Track and update the progress of tasks in our ticketing system

Requirements:

  • At least 5 years of experience in application support
  • Strong analytical and problem-solving skills
  • Excellent communication and teamwork abilities
  • Ability to work under pressure and prioritize tasks effectively
  • Knowledge of ITIL practices and DevOps tools

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • A competitive salary and benefits package
  • The chance to work with a talented team of IT professionals

Language Skills:

English fluency is mandatory.



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