Richemont ServiceNow Solutions Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Richemont Tempo inteiro

Job Overview


We are seeking an experienced ServiceNow Solutions Specialist to join our team at Richemont. As a key member of our ServiceNow platform team, you will play a crucial role in bridging the gap between business and technology.



Key Responsibilities

  • Collaborate with stakeholders to gather requirements for new and modified Catalog Items, ensuring seamless integration with our overall strategy.
  • Utilize your analytical skills to provide recommendations for process streamlining and optimization, aligning with our Catalog framework.
  • Document comprehensive requirements, including form layouts, fields, and workflows, defining user stories and acceptance criteria.


Role Description


You will serve as a vital connection between business and tech teams by interpreting technical concepts for a business audience and vice versa. Your primary accountability is ensuring adherence to our Service management and request management process, in line with our ServiceNow platform development strategy. Additionally, you will manage incoming requests for new Catalog Items, updates to Catalog Items, and ServiceNow enhancements, perform testing, present solutions, and facilitate transition.



Required Skills and Qualifications

  • Proven experience (2+ years) in a Business Analyst role supporting ServiceNow or similar platforms.
  • Familiarity with Agile/Scrum methodologies and tools.
  • Excellent communication skills (written and verbal) with strong presentation and facilitation skills at all levels in the organization.
  • A good understanding of ITIL v3 or v4.
  • ServiceNow CSA is desirable.


What We Offer


We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience and qualifications. This position is a full-time opportunity that comes with opportunities for professional growth and development within our dynamic team.



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