ServiceNow Business Analyst

4 semanas atrás


Lisboa, Lisboa, Portugal Richemont Tempo inteiro
Job Description

As a Business Analyst within the ServiceNow platform team at Richemont, you will play a crucial role in being the interface between the Business and the team. Your responsibilities include:

  • Working with business and IT stakeholders to gather requirements for new and modified Catalog Items.
  • Providing recommendations to streamline and optimize processes and align with the overall Catalog framework.
  • Documenting full requirements, including form layout, fields, and workflows, defining user stories and acceptance criteria.


Key Responsibilities:

  • Partner with the ServiceNow team to determine the best technical solution to address the requirements that you gather.
  • Understand business needs, analyse, and define priorities in business and technical context and create functional and technical specifications.
  • Maintain comprehensive documentation for configured processes.


Requirements:

  • Strong understanding of ServiceNow platform capabilities, modules, and functionalities.
  • Knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management.
  • Fluent written and oral English.
  • Solid analytical and problem-solving skills.
  • Familiarity with Agile/Scrum methodologies and tools.


Education & Certifications

  • 2+ years experience in a Business Analyst role supporting ServiceNow or similar platforms.
  • ServiceNow CSA is desirable.
  • A good understanding of ITIL v3 or v4.

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