ServiceNow Business Analyst

3 semanas atrás


Lisboa, Lisboa, Portugal Stefanini, Inc Tempo inteiro

**ServiceNow Business Analyst Role Overview**

We are seeking a skilled ServiceNow Business Analyst to join our team in Lisbon, Portugal. This role involves evaluating business processes and systems, focusing on data-driven changes and technical implementations. The ideal candidate will have experience in configuring platform features, collaborating with IT teams, and optimizing business operations.

Key Responsibilities:

  1. Understanding business needs and translating requirements for technical teams.
  2. Gathering data through surveys, workshops, and tests.
  3. Analyzing and modeling data to draw conclusions supporting business goals.
  4. Assessing risks and opportunities by evaluating proposed changes.
  5. Presenting recommendations to stakeholders or technical teams.
  6. Documenting findings, analyses, and recommendations.
  7. Guiding staff through implementation to ensure effective solution integration.

Requirements:

  • Bachelor's degree in Business Administration, Finance, Accounting, Computer Science, or related field.
  • 4+ years of experience as a ServiceNow Business Analyst in large corporations.
  • Good knowledge of ServiceNow modules, including ITSM, CSDM/CMDB, and ITOM.
  • Excellent problem-solving and communication skills.
  • Ability to work in a local and/or hybrid team environment.
  • Portuguese and English fluency, written and spoken.

What We Offer:

  • Competitive compensation and benefit packages.
  • Soft skills and technical training for current and emerging products and technologies.
  • Opportunity to grow within the team.
  • Friendly team environment.

At Stefanini, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We encourage the importance of being you and offer a rewarding work experience in a multinational company with over 35 years of experience in delivering IT services worldwide.


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