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German Speaking Customer Service Expert
2 semanas atrás
Company Overview
">PVH is a renowned American fashion group operating globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company has a strong presence in over 40 countries with a diverse workforce of 36,000.
">The Opportunity
">This exciting role offers an exhilarating international environment where you can utilize your native language skills to provide top-notch customer support as part of PVH's elite Support Team in Lisbon. With a dynamic work setup, you will be working abroad using your native German language for a leading company with abundant career advancement opportunities.
">Your Mission
">You will be addressing the questions and concerns of German-speaking customers via phone calls and emails while providing courteous and helpful attitudes. This includes proficiently handling orders, deliveries, payments, and returns via email and social media channels. Your primary goal is to engage with customers by offering information about trending products, advising on payment methods, delivery, exchanges, and guarantees.
">Responsibilities and Expectations
">- ">
- Addressing customer inquiries and resolving issues via phone calls and emails">
- Providing accurate product information and making recommendations to enhance customer satisfaction">
- Maintaining excellent communication skills to interact effectively with customers from diverse backgrounds">
- Fostering positive relationships through empathetic listening and issue resolution">
- Participating in cross-selling and upselling initiatives after addressing customer queries">
Benefits
">PVH offers competitive compensation packages including private health insurance. A comprehensive relocation package is also available for #cityjobbers relocating from abroad, featuring airport pick-up assistance, administrative support for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and annual flights home (within Europe). Moreover, free Portuguese language courses are offered.
">Role Details
">This temporary renewable employment contract initially lasts one year but presents an opportunity for a permanent contract after two years. The role is designed for individuals who can adapt quickly and commit to delivering exceptional results.
