Cloud Contact Center AI Engineer

2 semanas atrás


Lisboa, Lisboa, Portugal Tbwa ChiatDay Inc Tempo inteiro

At Talkdesk, we're redefining the customer experience by harnessing the power of artificial intelligence and machine learning. Our innovative solutions empower businesses to deliver exceptional experiences that drive long-lasting relationships with their customers.

Job Overview

We're seeking an experienced Data Scientist to join our team of passionate innovators. As a key member of our organization, you'll have the opportunity to explore, analyze, and develop cutting-edge Natural Language Processing (NLP) techniques to revolutionize how people interact with contact centers.

About the Role

This is an exciting opportunity to be part of a dynamic team that's shaping the future of customer experience. Your expertise in NLP, machine learning, and software development will enable you to design, implement, and maintain scalable architectures that support seamless interactions between humans and machines.

Your primary responsibilities will include:

  • Developing and delivering high-quality AI- and machine learning-based software products in production environments
  • Leveraging Python and Java or Scala for software development
  • Applying various NLP and Speech tasks, such as Natural Language Understanding, Information Retrieval, Recommender Systems, Topic Modeling, Speech Recognition, Speaker Diarization, and Text-to-Speech
  • Familiarity with supervised and unsupervised machine learning algorithms, including neural networks, SVM, decision trees, and clustering
  • Familiarity with generative language models, including prompt engineering, fine-tuning, and monitoring, as well as related frameworks like LangChain, LlamaIndex, and NeMo
  • Familiarity with Big Data frameworks, such as Hadoop, Spark, Kafka, and other relevant technologies
Requirements and Qualifications

To succeed in this role, you'll need:

  • Proven experience in developing and operating AI- and machine learning-based software in production environments
  • Excellent skills in design, debugging, and problem-solving
  • Passion for innovation, product quality, service excellence, and test engineering
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for professional growth in a dynamic and inclusive work environment.



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