Artificial Intelligence Expert for Cloud Contact Center Innovation

2 semanas atrás


Lisboa, Lisboa, Portugal Talkdesk 2 Tempo inteiro
Empower Customer Heroism with AI-Driven Solutions

We are Talkdesk 2, a pioneering force in redefining customer experiences through courageous innovation. Our mission is to make the impossible possible for companies globally by championing an inclusive and diverse culture that represents the communities we serve.

We strive to deliver a better way to great experiences, empowering thousands of employees, customers, and partners worldwide to trust us as a cloud contact center leader. With $498 million in total funding and a valuation of over $10 Billion, we're poised for transformational growth in this new decade.

At Talkdesk 2, we embody our core principles: FAST - Focus + Accountability + Speed = Talkdesker. These guiding principles drive us to achieve excellence, making the impossible possible.

Focus: We prioritize impactful initiatives, partnering thoughtfully with others when necessary.

Accountability: We hold ourselves and others accountable for commitments, driving results and accepting responsibility for successes and failures.

Speed: We execute with agility and urgency, making timely decisions that propel the organization forward.

Join us in shaping the future of customer experience with innovative solutions, leveraging cutting-edge technologies to drive business success.

We seek a talented Data Scientist to join our team, someone who thrives on problem-solving, driven to explore, and committed to quality. This individual will collaborate closely with us to design, implement, and maintain scalable architectures that support our vision.

The ideal candidate will possess expertise in developing, delivering, and operating AI/machine learning-based software in production environments, particularly in cloud settings. Proficiency in Python and familiarity with Java or Scala are essential, along with relevant experience in NLP/Speech tasks, supervised and unsupervised machine learning algorithms, and generative language models.

Key Responsibilities:

  • Explore, clean, and transform large datasets of unstructured data;
  • Analyze complex problems and recommend suitable solutions;
  • Apply, combine, and fine-tune NLP/Understanding techniques to achieve optimal results;
  • Design, implement, and maintain scalable architectures to support our idealized solutions.

What We Offer:

  • A competitive salary of $120,000 per year, reflecting the value we place on our talent;
  • Opportunities for professional growth and development in a dynamic, innovative environment;
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off;
  • The chance to work on challenging projects that drive business success and impact millions of people's daily lives.

About Us:

Talkdesk 2 is a cloud contact center leader recognized by influential research organizations like Gartner and Forrester. We're dedicated to empowering customer heroism through innovative software solutions, fostering an inclusive and diverse culture that values empathy and acceptance.



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