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Customer Journey Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Lastminute Tempo inteiro

Enhancing the Customer Journey

Lastminute.com's mission is to empower travelers to turn spontaneous thoughts into meaningful experiences. As a Product Manager on our Service Management team, you will play a crucial role in shaping the post-purchase customer experience.

About the Role:

You will be responsible for driving alignment with cross-functional teams to deliver user-friendly solutions that meet customer needs. Your primary focus will be on ensuring a seamless experience for customers from booking to return.

What You'll Need:

  • Proven experience in product management, particularly in post-sales or customer service-focused roles.
  • Strong analytical skills and experience using metrics to inform decisions.
  • Excellent communication and collaboration skills, with the ability to build relationships across functions and departments.

Our Commitment to Diversity and Inclusion:

Lastminute.com values diversity and is committed to creating an equal opportunity space that celebrates individuality and promotes belonging.