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Incident Resolution Manager, Customer Satisfaction Champion

1 semana atrás

Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

About Us

We are a comprehensive compensation suite provider that integrates unified data, complete pay management solutions, and AI-enabled pay intelligence. This helps companies comply with regulations, optimize compensation decisions, and achieve better business results.

Your Role

You will be responsible for managing incidents for our customers around the world, working closely with senior stakeholders and team members to communicate ongoing incident progress and updates. You will also provide clear and concise reports on incidents, ensuring all relevant parties are informed of developments.

What We Offer

We offer a dynamic environment that favors initiative and autonomy, with opportunities to learn on the job and expand your horizons. You will also have the chance to participate in follow-up meetings with different teams involved in the resolution of a given topic.