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Digital Customer Experience Specialist
1 semana atrás
This is an exciting opportunity to join our team as a Digital Customer Experience Specialist. As a key member of our client-facing team, you will be responsible for delivering exceptional customer experiences and resolving technical issues related to our web solutions.
Key Responsibilities- Provide technical support and troubleshooting services to clients via phone, email, and chat.
- Collaborate with internal teams to resolve complex cases and ensure timely resolution.
- Act as a trusted advisor, guiding clients through their queries and enhancing their satisfaction.
- At least 6 months of experience in customer service, tech support, or a similar role (mandatory).
- Fluency in German (C1) and English (B2).
- A proactive problem-solver with excellent communication and interpersonal skills.
- Ability to work on a 24/7 rotational schedule, including night shifts and two rotating days off.
- Competitive compensation package.
- Performance bonus: up to 180 EUR/month (12 months), 2 160 EUR gross/year.
- Comprehensive training program to set you up for success.
- Exposure to a multicultural, fast-paced environment with potential career advancement opportunities.
