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Dynamic Customer Support Representative for Website Services

2 semanas atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Role Overview

We are seeking a skilled French-Speaking Customer Service Representative to join our team in Portugal. This exciting opportunity is perfect for individuals who enjoy technology, problem-solving, and customer support.

As a key member of our team, you will provide assistance to French-speaking customers with technical issues related to website services. You will troubleshoot problems, offer guidance on website tool usage, and ensure effective, timely support.

Your role will directly impact customer satisfaction and the company's overall success.

Key Responsibilities
  • Provide exceptional service to French-speaking clients with technical issues related to website services
  • Troubleshoot and resolve technical issues, offering solutions for website setup, configuration, and use
  • Guide customers through technical steps to ensure full website functionality
  • Address website problems like errors or performance issues, ensuring quick resolutions
  • Document customer interactions in our CRM system for tracking and follow-up
  • Escalate complex issues to appropriate teams for resolution
  • Ensure customer confidentiality and adhere to data protection policies
  • Offer feedback to management on recurring issues or service improvement opportunities
Requirements
  • Fluency in French (C2 level minimum)
  • Intermediate English proficiency (B2 or higher preferred)
  • Prior customer service or technical support experience is an advantage, but not mandatory
  • Excellent communication skills, both written and verbal, with a customer-first mindset
  • Technical aptitude and willingness to learn website services
  • Ability to work in a high-pressure environment and manage multiple tasks simultaneously
  • Strong problem-solving abilities and quick decision-making in technical situations
  • Comfortable working night shifts and weekends as part of the 24/7 rotating shift schedule
  • EU ID required to work in Portugal (or Residence Card for non-EU nationals)
Benefits
  • Health and life insurance coverage from the first day
  • Continuous professional development with training and internal promotion opportunities
  • Daily meal allowance for lunch and snacks
  • Monthly transport allowance
  • Access to certifications and career advancement opportunities
  • Company-provided equipment, including a laptop and necessary tools
  • A collaborative, team-oriented work environment focused on success and mutual support