Quality Assurance and Improvement Expert
Há 7 dias
We are seeking a Call Center Performance Analyst to join our team at Randstad II - Prestação de Serviços, Limitada. As a Call Center Performance Analyst, you will play a critical role in driving excellence in our call center operations.
About the RoleThis role involves analyzing data and metrics to identify areas for improvement in our call center operations. You will develop and implement processes to improve quality and efficiency, provide training and coaching to agents, and conduct regular audits to ensure compliance with quality standards.
Key Responsibilities- Analyze data and metrics to identify areas for improvement in our call center operations.
- Develop and implement processes to improve quality and efficiency.
- Provide training and coaching to agents to enhance their skills and knowledge.
- Conduct regular audits to ensure compliance with quality standards.
- Collaborate with quality task forces to enhance quality processes.
- Bachelor's degree or equivalent.
- Fluent in Japanese (Advanced knowledge required).
- Fluent in English (Advanced knowledge required).
- Previous call center experience is essential.
- Previous auditing experience is preferred.
- Competitive base salary.
- Meal allowance.
- Performance bonus.
- Language bonus.
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