Process Excellence Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

**Company Overview**

At GrabJobs, we are committed to providing innovative solutions to our customers. We strive to redefine how financial value is managed and exchanged by supporting almost 300 digital assets and serving as a Regulated Gateway to the Web3 economy.

We are looking for a Process Excellence Specialist who can analyze, improve, and monitor operational processes and quality standards within the organization. The successful candidate will ensure that processes are efficient, effective, and align with business goals, while also evaluating adherence to quality standards.

Primary responsibilities include collaborating with the Customer Service Operations Team to design, document, and refine processes, and working with Quality Assurance to conduct audits on a sample of cases to verify adherence to quality standards.



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