Organizational Excellence Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro
About Us

At Capgemini Portugal, we empower our clients to shape their careers and build a better future. We believe in the power of collaboration and innovation to drive positive change.

Job Role

We are seeking an experienced Organizational Excellence Specialist to join our team in Lisbon, Portugal. In this role, you will work closely with clients to design and implement organizational excellence strategies that drive business growth and improvement.

Main Areas of Focus:
  • CUSTOMER EXPERIENCE (CX): Help clients transform their relationships with customers and create experiences that drive loyalty and retention.
  • SUSTAINABILITY: Support clients in accelerating their net zero transformation and achieving their ESG goals.
  • ORGANIZATIONAL, PROCESSES & CULTURE TRANSFORMATION: Assist clients in improving performance and achieving their strategic objectives through process optimization and cultural transformation.
Responsibilities

Your responsibilities will include:

  • Developing digital transformation strategies and plans for clients.
  • Leading project teams to deliver high-quality results on time.
  • Maintaining strong client relationships and ensuring client satisfaction.
  • Collaborating with cross-functional teams to share knowledge and best practices.
Requirements

To succeed in this role, you will need:

  • Experience in digital transformation projects, organizational design, process optimization, and customer experience.
  • Practice in developing commercial proposals, point of views, and other documents in the consulting value chain.
  • Understanding of project management activities and good communication skills.
  • A degree in Management, Economics, or a related field.
  • Past or actual proven experience in Management Consulting in a top-tier consulting firm is a plus.


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