Logistics Expert • End-to-End Shipment Coordinator

2 semanas atrás

Aveiro, Aveiro, Portugal Damco Spain Sl Tempo inteiro

Unlock Your Potential in Logistics

At Damco Spain Sl, we're pioneers in logistics, pushing the boundaries of what's possible. We're on a mission to become a truly end-to-end logistics service provider, delivering intelligent solutions for customers worldwide. As a key member of our team, you'll play a vital role in empowering our customers to simplify logistics and make it more customer-friendly.

Join Our Vision for a Better Tomorrow

We strive to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Damco Spain Sl, you'll be part of a global leader in integrated logistics, redefining the boundaries of possibility and setting new standards for efficiency, sustainability, and excellence.

What We Offer

We put you in the driver's seat of your own career, trusting and empowering you to take on new challenges. You'll enjoy an exciting global career at the forefront of world trade, with opportunities to explore and grow with our company. Our highlights include:

  • Industry-leading talent development initiatives and competitive benefits
  • Flexible Workplace Policy and working hours
  • Access to internal training opportunities
  • Excellent benefits to employees, including a competitive pension scheme and health insurance

Key Responsibilities

You'll manage and monitor the end-to-end shipment process, coordinating with various stakeholders and providing value to customers through effective business solutions. Your responsibilities will include:

  • Managing and monitoring the end-to-end shipment process
  • Coordinating with various stakeholders in shipment process handling
  • Providing value to customers through effective business solutions
  • Query resolution with shippers/customers/key account managers/other stakeholders
  • Maintaining a customer-centric approach
  • Preparing and submitting all documents in a timely and accurate manner
  • Keeping internal/external stakeholders informed of the status
  • Responsible for cross-sell/up-sell, customer retention
  • Adhering to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs)
  • Identifying deviations in process as compared to IOPs and sharing the same proactively with the customer & reporting head
  • Responding to all enquiries in a timely and accurate manner & escalating difficulty as defined in SOPs/IOPs
  • Maintaining effective and proactive communication
  • Recording and reporting the performance that helps provide suitable recommendations on service delivery wins and service failures
  • Working with the KCMs/commercial team to establish and strengthen customer relationships
  • Complying with specific customer SOP and monitoring respective KPIs
  • Executing reports or other tasks assigned by Team Leader/Manager

Requirements

We're looking for a College degree and solid experience with logistics/supply chain and related areas. You'll need:

  • Good knowledge of and experience with logistics companies and supply chain management operations, from both origin and destination
  • Fluency in English
  • Excellent communication skills and the ability to communicate confidently for coordination with stakeholders
  • Stakeholder management skills and relationship building
  • Passion to drive closures & high-level customer service orientation – Customer Centricity
  • Result orientation
  • Well-organized when working under pressure
  • Team player – works together with others in the business unit to achieve results, fosters teamwork
  • Good understanding of operational processes
  • Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition
  • Positive and proactive attitude

Equal Opportunities Employer

Damco Spain Sl is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We're an equal opportunities employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

Accommodation Support

We're happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******.

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