Customer Experience Specialist
2 semanas atrás
At Damco Spain Sl, we are pioneers in logistics, embarking on a bold new direction to become a truly end-to-end logistics service provider. We are seeking a skilled professional to join our team and empower them to find new ways to simplify logistics and make it customer-friendly.
Key Responsibilities- Manage and monitor the end-to-end shipment process, ensuring timely and accurate delivery.
- Coordinate with various stakeholders, including shippers, customers, and key account managers, to resolve queries and provide effective business solutions.
- Orchestrate the overall flow of an end-to-end shipment, maintaining a customer-centric approach and preventing errors.
- Prepare and submit all documents in a timely and accurate manner, keeping internal and external stakeholders informed of the status.
- Identify deviations in process and share them proactively with the customer and reporting head.
- Respond to all enquiries in a timely and accurate manner, escalating difficulties as defined in SOPs/IOPs.
- Solid experience with logistics/supply chain and related areas.
- Good knowledge of and experience with Logistics companies and Supply Chain Management operations, from both origin and destination.
- Fluency in English and French is mandatory, with Spanish being a desirable additional language.
- Excellent communication skills and the ability to communicate confidently with stakeholders.
- Stakeholder management skills and relationship building.
- Passion to drive closures and high-level customer service orientation.
- Result orientation and well-organized when working under pressure.
- Team player with a positive and proactive attitude.
Damco Spain Sl is committed to a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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