Cloud-Based Customer Experience Manager

2 meses atrás


Aveiro, Aveiro, Portugal Phiture Tempo inteiro

About the Role:

The Customer Success Manager will play a pivotal role in developing trust with assigned customers and providing them with the best possible experience navigating Canonical's vast offering. This includes activating internal and external capabilities to alleviate pain points, align expectations, and deliver on a collaboration roadmap. The successful candidate will be part of a growing team focused on offering thoughtful, smart, precise interactions across the product portfolio.

Key Responsibilities:

  • Support customers by finding solutions to ticket requests
  • Enrich documentation about problem-solving, Q&A, and onboarding materials
  • Drive campaigns targeting multiple customers through digital touchpoints and activities
  • Identify high potential and high-risk customers from newly onboarded users or customers
  • Onboard new customers and introduce them to Canonical's products and support processes

Requirements:

  • Customer-facing experience
  • Passion for technology, infrastructure, and Ubuntu
  • Excellent presentation skills
  • Strong organisational skills and ability to structure and update documentation

What We're Looking For:

An empathetic individual with a natural drive to help others. The ideal candidate will be a team player capable of interacting with all departments internally.



  • Aveiro, Aveiro, Portugal Devoteam Tempo inteiro

    About Devoteam: Transforming Technology for People\Overview: At Devoteam, we believe that technology with strong human values can drive positive change. As a leading player in Digital Transformation, we create value for our clients, partners, and employees through innovative solutions.\Salary: We offer a competitive salary of approximately $120,000 per year,...


  • Aveiro, Aveiro, Portugal Mobilab Iberia (Formerly Cloud Prime) Tempo inteiro

    MobiLab Iberia (formerly Cloud Prime) is a leading engineering company with strong insights into different industries. As a Cloud/DevOps Engineer, you will build resilient, secure, and compliant infrastructures to move customers' on-premise workloads to the cloud.**Key Responsibilities:**- Building cloud-based infrastructures- Improving cloud performance and...

  • Customer Experience Manager

    4 semanas atrás


    Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Boundlessfellows. This is a full-time, remote role located in Hawaii.


  • Aveiro, Aveiro, Portugal Mobilab Iberia (Formerly Cloud Prime) Tempo inteiro

    At MobiLab Iberia (formerly Cloud Prime) in Portugal, we are seeking a skilled Cloud Operations Project Coordinator to join our team. This is a unique opportunity to be part of a dynamic and growing company that specializes in cloud integration and operations.Company Overview: MobiLab Iberia is a German-based engineering company with a strong presence in the...


  • Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    About UsAt Buscojobs Portugal, we are pioneers in logistics, driven by innovation and transformation. Our ambition is to make trade more open, inclusive, and sustainable for communities, customers, and employees worldwide.Job Description:We are seeking an experienced Customer Experience Operations Manager to join our team. As a key member of our Commercial...


  • Aveiro, Aveiro, Portugal Mobilab Iberia (Formerly Cloud Prime) Tempo inteiro

    About UsMobiLab Iberia (formerly Cloud Prime) is a German-bred engineering company with strong insights into various industries, including manufacturing and retail. We focus on cloud integration and operate across all its layers, from infrastructure to applications.Salary: €60,000 - €80,000 per yearAbout the RoleWe are seeking an experienced Cloud...

  • Cloud Migration Specialist

    3 semanas atrás


    Aveiro, Aveiro, Portugal Mobilab Iberia (Formerly Cloud Prime) Tempo inteiro

    At MobiLab Iberia (formerly Cloud Prime), we are expanding our team in Aveiro, Portugal. This position offers a salary of approximately €60,000 - €80,000 per year.Company OverviewMobiLab Iberia is an engineering company with German roots, focusing on cloud integration and operating across all its layers. We help our customers build their future...

  • Cloud Adoption Team Lead

    3 semanas atrás


    Aveiro, Aveiro, Portugal Mobilab Iberia (Formerly Cloud Prime) Tempo inteiro

    About Mobilab Iberia">Mobilab Iberia, formerly known as Cloud Prime, is a German-based engineering company proud of its roots in innovation. We build the future operational foundations for our clients and transform them into cloud-native companies by focusing on cloud integration and operating across all layers.">Our Focus">We specialize in enterprise-scale...


  • Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    **About Us**We are at the forefront of open source innovation, transforming the tech sector and enterprise compute. Our mission is to make open source easier, more reliable, and secure for deployment and development.**The Role of a Cloud Field Engineering Manager**As a Cloud Field Engineering Manager, you will lead our team of cloud solutions architects,...

  • Cloud Operations Engineer

    4 semanas atrás


    Aveiro, Aveiro, Portugal Mobilab Iberia (Formerly Cloud Prime) Tempo inteiro

    Job OverviewMobiLab Iberia, a German-bred engineering company, is seeking a highly skilled Cloud Operations Engineer to join their team. This role involves analyzing on-premise IT infrastructure, performing cloud migrations, and administering Windows-based workloads in cloud environments.ResponsibilitiesAnalyzing on-premise IT infrastructurePerforming...


  • Aveiro, Aveiro, Portugal Webhelp France Tempo inteiro

    About Webhelp FranceAt Webhelp France, we're on a mission to power the brands of the future. As a global technology and services leader, we help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career...


  • Aveiro, Aveiro, Portugal Mobilab Iberia (Formerly Cloud Prime) Tempo inteiro

    Cloud Adoption Team Lead MobiLab Iberia, formerly known as Cloud Prime, is a German-based engineering company with a strong presence in Portugal. Our team is passionate about delivering high-quality cloud adoption solutions that transform our clients into cloud-native companies.We are currently seeking an experienced Cloud Adoption Team Lead to join our...


  • Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    OverviewThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department, focusing on reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. The ideal candidate will be responsible for developing trust with assigned customers,...


  • Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    Role OverviewThe Cloud Field Engineering Manager role at Canonical is a unique opportunity to lead a team of cloud solutions architects in designing and delivering private and public cloud solutions for our customers.About the JobWe are seeking an experienced engineering manager to join our team. The ideal candidate will have a strong technical background,...


  • Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    Role OverviewThe Enterprise Cloud Infrastructure Manager will be responsible for developing and implementing cloud strategies for large enterprises in the Americas region. This role will involve working closely with customers to understand their cloud infrastructure needs and providing guidance on the best solutions to meet those needs.Key...


  • Aveiro, Aveiro, Portugal Landing Tempo inteiro

    Job Description:We are seeking a skilled Cloud/Devops Engineer to join our team at MobiLab Iberia, based in Aveiro, Portugal. This is an excellent opportunity for a motivated individual to work on building resilient, secure, and compliant infrastructures to move customers' on-premise workloads to the cloud.About the Role:This role involves supporting our...

  • Cloud Operations Specialist

    3 semanas atrás


    Aveiro, Aveiro, Portugal Mobilab Iberia (Formerly Cloud Prime) Tempo inteiro

    About MobiLab IberiaMobiLab Iberia, a German engineering company, focuses on cloud integration and operation across all layers, from infrastructure to applications. Our expertise spans enterprise-scale cloud & IT operations, with strong insights into various industries.Job Title: Cloud Operations Specialist - Technical Project CoordinatorWe are seeking an...


  • Aveiro, Aveiro, Portugal Mobilab Iberia (Formerly Cloud Prime) Tempo inteiro

    About the RoleMobiLab Iberia, a German-born company, is seeking a skilled Cloud Operations Specialist to join our team. As a key member of our project team, you will be responsible for providing administrative and operational support to project managers and the project team.Your ResponsibilitiesCoordinate and agree project meetings with participants and...


  • Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

    OverviewMobiLab Iberia is a German-bred engineering company that builds operational foundations for customers and transforms them into cloud-native companies. We focus on cloud integration and operate across all layers, from infrastructure to applications.SalaryWe offer an attractive remuneration package in Portugal.Job DescriptionMain...


  • Aveiro, Aveiro, Portugal Dellent Consulting Tempo inteiro

    We are Dellent Consulting, a leading consulting firm, and we are looking for an experienced Cloud Integration Project Manager to join our team in Aveiro. If you have a passion for cloud computing and IT, this could be the perfect opportunity for you.The salary range for this position is approximately €60,000 - €80,000 per year, depending on your...