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Customer Experience Specialist

4 semanas atrás

Aveiro, Aveiro, Portugal Webhelp France Tempo inteiro

About Webhelp France

At Webhelp France, we're on a mission to power the brands of the future. As a global technology and services leader, we help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.

We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Your Role

In this exciting role as a Customer Advisor in Aveiro, Portugal, you'll ensure that performance goals are met across all operations. You'll also fulfill client expectations related to operational excellence, focusing on quality, efficiency, and customer journey improvement.

Career Growth and Personal Development

We offer comprehensive training, cutting-edge technologies, and ongoing support to help you succeed. At Webhelp France, there's real potential for career and personal growth. In fact, about 80% of our managers and leaders have been promoted from within.

What You'll Do

  • Assist customers through multiple channels (email or phone) in an interactive and user-friendly manner.
  • Attract potential customers by promoting products and services, suggesting tailored solutions based on customer needs.
  • Handle and manage inquiries promptly and efficiently.
  • Contribute to developing customer loyalty.

Qualifications and Skills

  • You possess a high level of French (written and oral).
  • You can communicate effectively and confidently.
  • You demonstrate empathy and propose suitable solutions.
  • You desire to develop soft skills in a professional environment.
  • You're proactive, results-oriented, motivated, and able to work in a dynamic and multicultural team.

Benefits

  • Full-time employment with indefinite contracts (negotiable based on experience).
  • Competitive salary and performance-based bonus.
  • Central location in Aveiro, Portugal.
  • Bring-a-friend referral opportunities.
  • Comprehensive training and development programs, including specialized courses and language classes.

Join Our Team

If this opportunity aligns with your aspirations, we encourage you to apply. We'll do our best to match you with the right role, whether it's this position or another one.