Customer Experience Operations Manager

1 semana atrás


Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro

About Us

At Buscojobs Portugal, we are pioneers in logistics, driven by innovation and transformation. Our ambition is to make trade more open, inclusive, and sustainable for communities, customers, and employees worldwide.

Job Description:

We are seeking an experienced Customer Experience Operations Manager to join our team. As a key member of our Commercial Pipeline Management, you will play a critical role in ensuring consistent delivery in line with the brand, from booking stage to cargo arrival at destination.

Your responsibilities will include monitoring, analyzing, and directing activities across the entire supply chain, contributing to the Commercial Pipeline Management, and planning, tracking, customer service, quality, operational excellence, and finance. You will also drive and build strong relationships with customers, plans, and deploys the understanding of customers' businesses and needs to the Customer Experience Organization.

You will lead a team, reviewing their performance, identifying possible issues, and providing a better service. Additionally, you will drive overall continuous improvement opportunities and Change Management, delivering agreed sales targets based on quote follow-up and assigned, and ensuring a focus on segmentation drivers for internal sales customers.

Requirements:

  • A proven track record as a Team Leader or similar role within a large international company
  • A passion to drive closures & high-level customer service orientation - Customer Centricity and result orientation
  • Data-driven, analytical, and action-oriented mindset
  • A good understanding of operational processes
  • Fluent in English, French, and Spanish (written & spoken)
  • Excellent communication and social skills, with the ability to communicate confidently for coordination with stakeholders and relationship building
  • Well-organized when working under pressure
  • A team player - works together with others in the business unit to achieve results, fosters teamwork
  • The ability to convey a sense of urgency and drive issues to closure, persists despite obstacles and opposition

Benefits:

  • An exciting global career at the forefront of world trade
  • Industry-leading talent development initiatives and competitive benefits
  • Flexible Workplace Policy and working hours
  • Access to internal training opportunities
  • Excellent benefits to employees, including a competitive pension scheme and health insurance

Salary: €65,000 per annum, depending on experience.


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