Customer Support Operations Manager
Há 1 mês
**Incident and Service Request Management Role**
Adecco Recruitment is seeking an experienced Incident & Service Request Manager to manage and prioritize tickets and incidents in ServiceNow and Azure DevOps, focusing on D365F&O operations and other integration platforms.
Key Responsibilities:
- Manage and prioritize incidents and service requests in ServiceNow and Azure DevOps.
- Evaluate and escalate incidents, bugs, and service requests as needed.
- Communicate effectively with stakeholders, users, and external support teams.
- Monitor incident and service request cycle time and performance.
- Ensure adherence to support processes and protocols.
- Act as the single point of contact for ServiceNow and Azure DevOps queries and escalations.
- Align with the Service Delivery Manager and communicate any changes to external teams.
Requirements:
- 3 years of experience managing support cases.
- Fluency in English, both verbal and written.
- Strong communication skills with a sense of urgency and proactivity.
- Experience working in cross-divisional teams.
- Familiarity with ServiceNow and Azure DevOps is a strong plus.
Why Apply?
This is an exciting opportunity to work on a key platform supporting global operations. Our client offers a competitive salary of **€60,000 - €80,000 per year**, excellent benefits, including meal allowance and health insurance. If you are an organized, proactive individual with a passion for delivering high-quality support, we encourage you to apply.
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