Customer Experience Ambassador
1 semana atrás
French Television Services, part of Cross Border Talents, is seeking a dedicated Customer Care Specialist to join our team. In this dynamic role, you will be the face of our company, delivering exceptional customer experiences and ensuring seamless after-sales support.
About the RoleWe are looking for an individual with excellent communication skills, who can effectively handle inbound calls and resolve customer inquiries in a timely manner. Your attention to detail and problem-solving skills will enable you to address complex issues and provide tailored solutions.
As a key member of our team, you will have the opportunity to work collaboratively with colleagues to enhance the overall customer experience and maintain high service standards. If you possess a passion for delivering exceptional service and are proficient in French and English, we encourage you to apply.
Key Responsibilities- Handle inbound calls and assist customers in the after-sales process, resolving inquiries and providing technical support.
- Address customer complaints efficiently, ensuring effective resolutions.
- Deliver precise and complete responses using appropriate tools and methodologies.
- Language Proficiency: Native-level French and fluent English (minimum B2 level).
- Communication Skills: Exceptional verbal and written communication, with a formal tone.
- Customer Service Experience: Previous experience in a contact center or customer service role is a plus.
As a valued member of our team, you will enjoy a comprehensive compensation package, including:
- A competitive monthly base salary of 830 EUR gross.
- A meal allowance of 7.23 EUR/day.
- A role complement of 10 EUR/month.
- A transport allowance of 20 EUR/month.
- A performance bonus of 140 EUR/month.
In addition to your salary, you will also benefit from:
- Health insurance from day one, becoming free after six months.
- Predictable work structure with rotational schedules.
- Growth-oriented culture with opportunities for career advancement.
If you are enthusiastic about delivering exceptional customer service in a fast-paced industry, we encourage you to apply for this exciting opportunity.
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