Customer Experience Associate
Há 1 mês
We are seeking a Customer Experience Associate to join our dynamic team in Aveiro. As a key member of our support team, you will be responsible for delivering exceptional support to clients via various channels.
Job DescriptionThe successful candidate will have the opportunity to work in a fast-paced environment, resolving customer inquiries and providing expert advice on account, technical, and financial matters. You will also contribute to process improvements and serve as a trusted advisor to customers within the sports industry.
Key Responsibilities- Provide top-notch support via phone, live chat, email, and social media.
- Address issues such as account setup, verification, login, financial matters, and technical challenges.
- Serve as a trusted advisor to customers within the sports industry.
- Respond promptly to customer inquiries, complaints, and feedback.
- Foster strong customer relationships through clear, open communication.
- Uphold high standards of service in line with company policies.
- Provide insights and suggestions to refine processes and improve service quality.
- Fluent in French (C2 level).
- Fluent in English (B2 level).
- EU Citizenship or Portuguese Residency Card.
- 0-1 year experience in customer support.
- Strong leadership, analytical, and communication skills.
- Eagerness to learn and grow.
- Attractive Salary: €25,000 per year.
- Performance Bonus: Earn bonuses based on your contributions.
- Meal Allowance: Cover meal expenses during working hours.
- Transportation Allowance: Support for commuting costs.
- Health & Life Insurance: Comprehensive coverage for your well-being.
- Onsite Work: Engage in a collaborative, in-office environment.
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