German Language Specialist for Netflix Customer Support
Há 7 dias
Develop a successful career in customer support with Netflix, a leading entertainment service provider.
Salary: An attractive salary of 35,000 EUR per year, complemented by a monthly performance bonus (up to 1,400 EUR gross).
Job Overview:
We are seeking a highly skilled German speaker to join our dynamic team as a Customer Consultant. As a key member of our customer support team, you will be responsible for providing exceptional service to our subscribers via chat and phone. Your primary focus will be on communicating effectively with customers, resolving their queries efficiently, and ensuring they have a seamless experience with Netflix.
Key Responsibilities:
Communicate with customers in German, responding to inquiries about payment methods, streaming issues, and content availability
Troubleshoot technical problems and resolve customer complaints in a timely and professional manner
Assist customers with navigation and account management, providing guidance on using Netflix features
Requirements:
You must possess excellent communication skills in German, with a proficiency level of C1/C2 in English. Additionally, you should have a Bachelor's degree and at least 6 months of relevant customer care experience. A general understanding of online marketing products/services is also essential. You will need an EU Passport and be willing to relocate to Greece. We offer a comprehensive relocation package, including Athens-based position (work-from-home policy) and international career opportunities within a multicultural environment.
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