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Customer Support Specialist, Japanese Language
2 meses atrás
About the Role
We're seeking a highly skilled and fluent bilingual professional to join our Customer Operations team as a Customer Support Specialist focused on providing exceptional support to our customers in Japanese and English.
Your Key Responsibilities
You'll be responsible for:
- Providing timely and effective support to customers via live chat, email, and phone in both Japanese and English.
- Resolving customer issues and concerns in a professional and empathetic manner.
- Working collaboratively with other teams to resolve complex customer issues.
- Staying up-to-date with product knowledge and features to provide expert support to customers.
- Meeting quality, productivity, and customer satisfaction targets.
About You
To be successful in this role, you'll need:
- Fluent written and spoken Japanese and English language skills.
- 1+ year of experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Familiarity with the Squarespace platform and its features.
What We Offer
As a valued member of our team, you'll enjoy:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The chance to work with a leading design-driven platform.
About Squarespace
Squarespace is a design-driven platform that empowers entrepreneurs and individuals to build brands and businesses online. We're committed to equal employment opportunity and celebrate diversity in our employees and customers.
