Customer Support Specialist

3 semanas atrás


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

SquareSpace is a leading platform empowering entrepreneurs to build brands and businesses online.

We are seeking a highly skilled Customer Support Advisor, fluent in Japanese and English, to join our team based in Australia. This full-time remote role requires strong product knowledge, excellent communication skills, and the ability to work independently to meet targets across Quality, Productivity, and Customer Satisfaction.

Key Responsibilities:

  • Provide exceptional customer support via live chat and email in both languages
  • Guide customers through website setup, adding site content, and design options
  • Meet quality, productivity, and customer satisfaction targets
  • Stay up-to-date with new product features and improvements
  • Escalate important issues and identify isolated customer experiences

Requirements:

  • 1+ years of customer-facing experience in a similar role
  • Bilingual fluency in English and Keigo-style Japanese
  • Excellent written communication skills and attention to detail
  • Proficiency in decoding conversations and prioritizing competing requests
  • Familiarity with the Squarespace platform

Benefits:

  • Fertility and adoption benefits
  • Headspace mindfulness app subscription
  • Flexible paid time off
  • All statutory leaves
  • Equity plan for all employees
  • Education reimbursements
  • 6 Global Employee Resource Groups (ERGs)

Estimated Salary: AU$70,000 - AU$90,000 per annum, depending on experience.



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