Customer Support Specialist

1 semana atrás


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

About the Role

We are seeking a skilled Customer Support Specialist to join our team at Boundlessfellows. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through live chat and email.

Key Responsibilities

  • Engage with customers in a thoughtful and efficient manner
  • Troubleshoot customer issues and provide solutions
  • Stay up-to-date on new product features and improvements
  • Collaborate with teammates to improve customer support processes
  • Achieve set targets for pace and quality in live chat and email
  • Identify system issues and communicate with our Product Operations team
  • Identify non-standard customer experiences and escalate issues

Requirements

  • 1+ years of experience assisting customers through chat and email support
  • Strong reading comprehension and grammar skills
  • Comfortable working independently and collaboratively in a remote role
  • Capable of managing ambiguity and adapting to change
  • Previous customer support experience a bonus

What We Offer

  • A choice between medical plans with an option for 100% covered premiums
  • Health Savings Account with Boundlessfellows funding
  • Fertility and adoption benefits
  • Supplemental Insurance plans
  • Headspace mindfulness app subscription
  • Retirement benefits with employer match
  • Flexible paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • $100 per month remote stipend
  • Access to supplemental insurance plans for additional coverage
  • Education reimbursement
  • Employee donation match to community organizations
  • 6 Global Employee Resource Groups (ERGs)

About Boundlessfellows

Boundlessfellows is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business.


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