Customer Support Specialist

4 semanas atrás


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

About the Role

At Boundlessfellows, we're looking for a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing timely and effective support to ensure their success with our products.

Key Responsibilities

  • Answer customer inquiries via live chat and email, providing solutions to their issues and concerns.
  • Guide customers through the process of getting started with our products, including website setup and design options.
  • Meet targets across Quality, Productivity, and Customer Satisfaction, in email and live chat.
  • Learn about new product features and improvements related to our platform.
  • Identify isolated customer experiences and escalate important issues.

Requirements
  • 1+ years customer-facing experience in a similar role.
  • Expertise with written communication and the ability to spot spelling and grammar errors.
  • Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
  • Capability of prioritizing competing requests.
  • Familiarity with our platform.

What We Offer
  • Fertility and adoption benefits.
  • Headspace mindfulness app subscription.
  • Flexible paid time off.
  • All statutory leaves, as required.
  • Equity plan for all employees.
  • Education reimbursements.
  • 6 Global Employee Resource Groups (ERGs).

About Us
  • We're a design-driven platform helping entrepreneurs build brands and businesses online.
  • We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business.

Our Commitment
  • We're committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

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