Customer Support Specialist
4 semanas atrás
About the Role
As a Customer Support Advisor at Squarespace, you will be part of a team that empowers users to bring their ideas to life. Our team runs 24/7, and we're looking for someone who can work with our customers to ensure they're achieving success with our products. You'll use your product knowledge and support experience to create customer experiences that not only resolve issues but also advocate for our brand.
Key Responsibilities
- Answer customer queries in live chat and respond to email requests
- Guide customers through website setup, adding site content, and design options
- Meet targets across Quality, Productivity, and Customer Satisfaction
- Learn about new product features and improvements
- Identify isolated customer experiences and escalate important issues
Requirements
- 1+ years customer-facing experience in a similar role
- Expertise in written communication and ability to spot spelling and grammar errors
- Proficiency in decoding conversations and prioritizing competing requests
- Familiarity with the Squarespace platform
- Consistent and dependable WiFi and a personal workspace
Benefits
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Flexible paid time off
- All statutory leaves
- Equity plan for all employees
- Education reimbursements
- 6 Global Employee Resource Groups
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