Customer Support Specialist

Há 6 dias


Aveiro, Aveiro, Portugal Personalbüro U. Herrmann Tempo inteiro

**About the Role**

We are seeking a highly skilled Customer Support Specialist to join our team at Personalbüro U. Herrmann. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities**

* Advise healthcare professionals on the use of our software through telephone support and proactive outreach* Train them in using our services by phone* Ensure efficient processing of requests received by email* Provide product information and answer client questions* Work closely with sales, marketing, and product teams to ensure complete customer satisfaction*

**Requirements**

* Proficiency in French (C2) and English (B2)* Experience in Customer Support (preferable)* Excellent communication and problem-solving skills*

**What We Offer**

* Competitive remuneration package based on experience and performance* Life insurance* Meal allowance and transport allowance* Private health insurance* Relocation package: reimbursement of airfare up to 400€ in economy class after 6 months* Accommodation for the first year: apartment room with rent of 280€ for 12 months

**Estimated Salary:** €35,000 - €45,000 per annum, depending on experience*,


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