Customer Support Specialist

2 semanas atrás


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

About the Role

At Boundlessfellows, we're committed to empowering our users to bring their ideas to life. Our Customer Operations team plays a vital role in ensuring that our customers receive exceptional support, and we're looking for a talented Bilingual Customer Support Associate, Japanese to join our team.

As a Customer Support Associate, you'll be the first point of contact for our customers, working with them to resolve issues with their account, billing, or other transactional inquiries. You'll use your system knowledge and commitment to delivering an exceptional customer experience to solve problems and advocate for our brand.

We're looking for someone with 1+ years of customer-facing experience in a similar role, with bilingual fluency in English and Keigo Japanese. You'll need to be able to work independently, meet targets across Quality, Productivity, and Customer Satisfaction, and stay up-to-date on new product features and improvements.

What You'll Get

* A choice between medical plans with an option for 100% covered premiums
* Health Savings Account with Boundlessfellows funding
* Fertility and adoption benefits
* Supplemental Insurance plans
* Headspace mindfulness app subscription
* Retirement benefits with employer match
* Flexible paid time off
* Up to 20 weeks of paid family leave
* Equity plan for all employees
* $100 per month remote stipend
* Access to supplemental insurance plans for additional coverage
* Education reimbursement
* Employee donation match to community organizations
* 6 Global Employee Resource Groups (ERGs)

Requirements

* Open availability to work a 40 hour work week that spans weekends and holidays
* Bilingual fluency in English and Keigo Japanese
* 1+ years customer-facing experience in a similar role
* Expertise with written communication and the ability to spot spelling and grammar errors
* Proficiency with decoding conversations, identifying the cause, and aligning on end goals
* Capability of prioritizing competing requests
* Familiarity with the Squarespace platform
* Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused

What We Offer

* A dynamic and supportive work environment
* Opportunities for growth and development
* A competitive salary range of $37,000 – $45,000 USD

How to Apply

If you're passionate about delivering exceptional customer experiences and have the skills and experience we're looking for, please submit your application. We can't wait to hear from you


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