Customer Support Specialist

Há 1 mês


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

About the Role

As a Customer Support Associate at Boundlessfellows, you will be the face of our company, working closely with customers to resolve their issues and provide an exceptional experience. This role requires strong communication skills, a commitment to delivering results, and a passion for helping others.

Key Responsibilities

  • Respond to customer inquiries via live chat and email in a timely and professional manner.
  • Troubleshoot and resolve customer issues related to their accounts, billing, and other transactional inquiries.
  • Meet targets for quality, productivity, and customer satisfaction in email and live chat.
  • Stay up-to-date on new product features and improvements.
  • Identify and escalate important customer issues.

Requirements
  • 1+ years of customer-facing experience in a similar role.
  • Expertise in written communication and the ability to spot spelling and grammar errors.
  • Proficiency in decoding conversations and identifying the cause.
  • Capability of prioritizing competing requests.
  • Familiarity with the Squarespace platform.

What We Offer
  • Health insurance with 100% covered premiums for you and your dependent children.
  • Fertility and adoption benefits.
  • Headspace mindfulness app subscription.
  • Retirement benefits with employer match.
  • Flexible paid time off.
  • Up to 20 weeks of paid family leave.
  • Equity plan for all employees.
  • Commuter benefit in the form of reduced tax.
  • Education reimbursement.
  • Employee donation match to community organizations.
  • 6 Global Employee Resource Groups (ERGs).
  • Free lunch and snacks.

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