Customer Support Specialist
2 semanas atrás
About the Role
As a Customer Support Associate at Boundlessfellows, you will be the face of our company, working closely with customers to resolve their issues and provide an exceptional experience. This role requires strong communication skills, a commitment to delivering results, and a passion for helping others.
Key Responsibilities
- Respond to customer inquiries via live chat and email in a timely and professional manner.
- Troubleshoot and resolve customer issues related to their accounts, billing, and other transactional inquiries.
- Meet targets for quality, productivity, and customer satisfaction in email and live chat.
- Stay up-to-date on new product features and improvements.
- Identify and escalate important customer issues.
Requirements
- 1+ years of customer-facing experience in a similar role.
- Expertise in written communication and the ability to spot spelling and grammar errors.
- Proficiency in decoding conversations and identifying the cause.
- Capability of prioritizing competing requests.
- Familiarity with the Squarespace platform.
What We Offer
- Health insurance with 100% covered premiums for you and your dependent children.
- Fertility and adoption benefits.
- Headspace mindfulness app subscription.
- Retirement benefits with employer match.
- Flexible paid time off.
- Up to 20 weeks of paid family leave.
- Equity plan for all employees.
- Commuter benefit in the form of reduced tax.
- Education reimbursement.
- Employee donation match to community organizations.
- 6 Global Employee Resource Groups (ERGs).
- Free lunch and snacks.
-
Customer Support Specialist
1 semana atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleWe are seeking a skilled Customer Support Specialist to join our team at Boundlessfellows. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through live chat and email.Key ResponsibilitiesEngage with customers in a thoughtful and efficient mannerTroubleshoot customer issues and...
-
Customer Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleAt Boundlessfellows, we're looking for a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing timely and effective support to ensure their success with our products. Key ResponsibilitiesAnswer customer inquiries via live chat and email,...
-
Customer Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleAt Boundlessfellows, we're passionate about empowering entrepreneurs to build successful online businesses. As a Customer Support Specialist, you'll play a critical role in ensuring our customers achieve their goals with our platform. This is a full-time remote position based in New South Wales, Australia, and you'll report directly to a...
-
Customer Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleAt Boundlessfellows, we're seeking a skilled Customer Support Specialist to join our team. As a key member of our Customer Operations department, you'll play a vital role in empowering users to achieve their goals and making it easy for them to get help when they need it. Our team operates 24/7, with a global presence and a remote workforce. As...
-
Sales Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Otis College of Art and Design Tempo inteiroJoin Otis as a New Equipment Sales Support SpecialistAt Otis, we're committed to providing exceptional service and support to our customers. As a New Equipment Sales Support Specialist, you'll play a critical role in helping us achieve this goal.About the RoleThis is an exciting opportunity to join our team as a New Equipment Sales Support Specialist. In...
-
Customer Support Specialist, Portuguese
2 semanas atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleAt Boundlessfellows, we're passionate about empowering entrepreneurs to build their brands and businesses online. As a Customer Support Specialist, you'll play a critical role in ensuring our customers receive exceptional support in their native language. Key ResponsibilitiesRespond to customer inquiries via live chat and email in a timely and...
-
Bilingual Customer Support Specialist
1 semana atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleAt Boundlessfellows, we're committed to delivering exceptional customer experiences. As a Bilingual Customer Support Specialist, you'll play a vital role in ensuring our customers receive timely and effective support in their native language. This is a unique opportunity to join a dynamic team and make a real impact on our customers' lives.Key...
-
Sales Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Otis College of Art and Design Tempo inteiroJob Title: Sales Support SpecialistWe are seeking a highly motivated and experienced Sales Support Specialist to join our team at Otis. As a Sales Support Specialist, you will play a key role in supporting our sales team in identifying and pursuing new business opportunities.Key Responsibilities:Prospect for new business opportunitiesIdentify and provide...
-
Customer Support Specialist, Italian Language Expert
2 semanas atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleAt Boundlessfellows, we're looking for a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely manner. You will work closely with our team to ensure that our customers receive the best...
-
Sales Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Otis College of Art and Design Tempo inteiroJob Title: Sales Support SpecialistWe are seeking a highly motivated and experienced Sales Support Specialist to join our team at Otis. As a Sales Support Specialist, you will play a key role in supporting our sales team in identifying and pursuing new business opportunities.Key Responsibilities:Prospect for new business opportunitiesIdentify and provide...
-
Sales Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Otis College of Art and Design Tempo inteiroJob Title: Sales Support SpecialistWe are seeking a highly motivated and experienced Sales Support Specialist to join our team at Otis. As a Sales Support Specialist, you will play a key role in supporting our sales team in identifying and pursuing new business opportunities.Key Responsibilities:Prospect for new business opportunitiesIdentify and provide...
-
Customer Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleAs a Customer Support Advisor at Squarespace, you will be part of a team that empowers users to bring their ideas to life. Our team runs 24/7, and we're looking for someone who can work with our customers to ensure they're achieving success with our products. You'll use your product knowledge and support experience to create customer...
-
Customer Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleAt Boundlessfellows, we're committed to empowering our users to bring their ideas to life. Our Customer Operations team plays a vital role in ensuring that our customers receive exceptional support, and we're looking for a talented Bilingual Customer Support Associate, Japanese to join our team.As a Customer Support Associate, you'll be the...
-
IT Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Novares Tempo inteiroJob SummaryWe are seeking a skilled IT Support Specialist to join our team at Novares. As an IT Support Specialist, you will be responsible for providing technical assistance to users, troubleshooting issues, and ensuring the smooth operation of our computing systems.Main ResponsibilitiesAssist users with computing system issues and provide training and...
-
Dutch Technical Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Recruit4Work S.L. Tempo inteiroAre you looking for a new challenge in the Mediterranean? We have an exciting opportunity for a Technical Support Specialist to join our team in Greece.As a Technical Support Specialist, you will be responsible for providing top-notch support for our telematic software and hardware.Requirements:- Fluent in Dutch- Working proficiency in English- Excellent...
-
Dutch Language Customer Support Specialist in Riga, Latvia
2 semanas atrás
Aveiro, Aveiro, Portugal Multilingual Jobs Worldwide Tempo inteiroAbout the Role:We are seeking a highly motivated and customer-focused Dutch Language Customer Support Specialist to join our team in Riga, Latvia. As a key member of our customer support team, you will be responsible for providing exceptional support to our Dutch-speaking clients via phone, email, and chat. Key Responsibilities:Handle customer inquiries and...
-
IT Support Specialist EMEA
2 semanas atrás
Aveiro, Aveiro, Portugal Bosch Group Tempo inteiroJob SummaryWe are seeking a highly skilled IT Support Specialist to join our EMEA team. As a key member of our local IT Support team, you will be responsible for providing technical support to our users, ensuring seamless IT operations, and contributing to the success of our organization.Key ResponsibilitiesProvide expert technical support to users,...
-
Aveiro, Aveiro, Portugal Blu Selection Tempo inteiroJob SummaryWe are seeking a skilled Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to customers via phone, email, and social media channelsAssist customers with...
-
Automation Support Specialist
Há 3 dias
Aveiro, Aveiro, Portugal Sidel Tempo inteiroJob SummaryWe are seeking a highly skilled Automation Support Specialist to join our Regional Product Support Europe & Central Asia (RPS ECA) team. As a Product Support Expert for CCF and AQFlex, you will be responsible for securing the operational follow-up & technical support of all CCF and AQFlex products throughout the whole life of the machines...
-
Dutch Technical Support Specialist
Há 6 dias
Aveiro, Aveiro, Portugal Recruit4Work S.L. Tempo inteiroTechnical Support Opportunity in GreeceWe are seeking a skilled Technical Support professional to join our team in Greece. As a Technical Support Specialist, you will be responsible for providing excellent customer service and technical support for our telematic software and hardware.Key Responsibilities:Provide technical support and troubleshooting for...