Technical Solutions Specialist for Customer Support

1 dia atrás


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

About the Role

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Squarespace is seeking a talented Technical Solutions Specialist to join our Help Experience team in Dublin. As a key member of our team, you will work closely with Staff Engineers, Data Analysts, and Customer Operations to address complex technical challenges and leverage Squarespace's cutting-edge technologies like Generative AI.

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Our Mission

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The Help Experience team aims to empower customer business growth through an integrated support platform. This platform combines personalized self-help guidance with one-on-one support, offering essential tools and assistance for customers to succeed while enhancing operational efficiency.

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Your Key Responsibilities

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You will work with Product and Design to build new applications, add new features to existing applications, and maintain the health of our diverse tech stack. You'll collaborate with engineers, designers, and product owners to create a user-focused experience, practicing disciplined software engineering.

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What We're Looking For

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  • 3-5 years of experience with 2+ years of experience programming with Javascript required (We use React)">
  • Proficiency in backend object-oriented programming (We mainly use Python with some Java)">
  • Solid understanding of building reliable, usable, and performant full-stack applications">
  • Experience with different types of datastores such as Postgres, Mongo, Redis, and Elasticsearch">
  • Understanding of best practices across software lifecycle, from development to deployment and testing">
  • Interest in collaboration through code reviews and technical discussions">
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Why Join Us

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We offer a comprehensive benefits package, including health insurance with 100% covered premiums for you and your dependent children, fertility and adoption benefits, Headspace mindfulness app subscription, retirement benefits with employer match, flexible paid time off, up to 20 weeks of paid family leave, equity plan for all employees, commuter benefit in the form of reduced tax, education reimbursement, employee donation match to community organizations, and 6 Global Employee Resource Groups (ERGs).

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About Squarespace

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Squarespace (NYSE: SQSP) is a design-driven platform empowering entrepreneurs to build brands and businesses online. We serve millions of customers in more than 200 countries and territories, providing all the tools needed to create an online presence, build an audience, monetize, and scale their business.

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Our Commitment

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We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.



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