Senior Technical Solutions Specialist
4 semanas atrás
The Technical Account Manager plays a critical role in supporting customers' technical requirements. This hybrid role bridges the gap between customers, account management, product teams, and third parties. As a Technical Account Manager, you will provide technical expertise and support throughout the customer lifecycle.
Key Responsibilities- Work with customers to understand their technical goals, including API and webhooks.
- Provide guidance to customers and partners on how to effectively use Tock's APIs.
- Be the primary contact for customers and partners regarding API and webhook-related questions and issues.
- Collaborate with the Product and Engineering teams to address customer feedback and implement enhancements or fixes.
- Support customers with setting up point-of-sale (POS) and non-POS integrations.
- Assist customers with setting up and configuring widgets on their websites or platforms.
- Bachelor's degree in Computer Science, Engineering, or related field.
- 3+ years of experience in a technical customer-facing role, ideally in a SaaS environment.
- 3+ years of experience with APIs, webhooks, POS, and non-POS integration technologies.
- Excellent communication and interpersonal skills.
- Exceptional problem-solving abilities and a customer-centric mindset.
- A choice between medical plans with an option for 100% covered premiums.
- Flexible paid time off.
- 401k with employer match.
- Paid parental leave.
- Fertility and adoption benefits.
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