Senior Technical Solutions Specialist

4 semanas atrás


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro
Job Description

The Technical Account Manager plays a critical role in supporting customers' technical requirements. This hybrid role bridges the gap between customers, account management, product teams, and third parties. As a Technical Account Manager, you will provide technical expertise and support throughout the customer lifecycle.

Key Responsibilities
  1. Work with customers to understand their technical goals, including API and webhooks.
  2. Provide guidance to customers and partners on how to effectively use Tock's APIs.
  3. Be the primary contact for customers and partners regarding API and webhook-related questions and issues.
  4. Collaborate with the Product and Engineering teams to address customer feedback and implement enhancements or fixes.
  5. Support customers with setting up point-of-sale (POS) and non-POS integrations.
  6. Assist customers with setting up and configuring widgets on their websites or platforms.
Requirements
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 3+ years of experience in a technical customer-facing role, ideally in a SaaS environment.
  • 3+ years of experience with APIs, webhooks, POS, and non-POS integration technologies.
  • Excellent communication and interpersonal skills.
  • Exceptional problem-solving abilities and a customer-centric mindset.
Benefits
  • A choice between medical plans with an option for 100% covered premiums.
  • Flexible paid time off.
  • 401k with employer match.
  • Paid parental leave.
  • Fertility and adoption benefits.


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