Multilingual Customer Service Specialist
Há 4 dias
We are seeking a highly skilled French-speaking Customer Support Representative to join our team at a renowned French Television Channel. As a key member of our customer support team, you will be responsible for providing top-notch service to our customers.
Key Responsibilities:
- Handling inbound calls and resolving customer inquiries in a timely and professional manner
- Identifying and addressing customer complaints effectively
- Collaborating with team members to enhance the customer journey and maintain high service standards
About the Role:
- Native-level French with fluent English (B2 level)
- Strong formal speech and excellent writing abilities
- Previous experience in a contact center or customer service role is preferred
- A proactive approach to resolving issues with attention to detail
- Comfortable using customer support tools and software
Benefits:
- Competitive salary: 11,620 EUR annually + performance bonus
- Meal allowance (net): 7.23 EUR/day (~1,908.72 EUR annually)
- Role complement: 10 EUR/month (~110 EUR annually)
- Transport allowance: 20 EUR/month (~240 EUR annually)
- Health insurance: Provided from Day 1 and becomes free after 6 months
Work Environment:
- Rotational shifts from Monday to Sunday (8:00 AM to 7:00 PM), with 2 days off per week and schedules announced a month in advance
What We Offer:
- A comprehensive compensation package with performance incentives
- Comprehensive support: Health insurance starts on Day 1 and becomes completely free after six months
- Structured work environment: Rotational schedules are announced a month in advance, ensuring predictability and work-life balance
- Career development: Get hands-on experience in the vibrant media sector with room for future opportunities
Hiring Process:
- Application review: Our team evaluates your qualifications
- Language assessment: Demonstrate your fluency in French and English
- Interviews: Participate in 1-2 rounds of interviews with our client to showcase your fit for the role
Estimated Salary: ~15,558.72 EUR gross, including bonuses
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