Customer Service and Technical Support Specialist

2 semanas atrás


Aveiro, Aveiro, Portugal Siemens Mobility Tempo inteiro

Company Overview

Siemens Mobility is a leading provider of integrated mobility solutions for urban, interurban, and logistics. Our mission is to enable efficient transportation of passengers and goods through digitalization.

Job Description

We are seeking an experienced Customer Service Agent (m/f/d) to join our Center of Competence. As a key member of our team, you will be responsible for:

  • Taking care of the receipt, verification, qualification, and further processing of all incoming customer tickets;
  • Analyzing bugs reported by customers in close consultation with project managers and making decisions regarding the distinction between a bug, feature, or change request;
  • Ensuring agreed response and resolution times in accordance with valid customer service level agreements;
  • Verifying error messages and passing them on to development teams for correction or assisting customers with instructions and workarounds;
  • Testing bug fixes and new features/functions for desired behavior.

Required Skills and Qualifications

To succeed in this role, you should have:

  • Experience in user support and service request management, preferably in the IT sector;
  • The ability to enjoy technical topics, handle complexity, and prioritize independently;
  • A solution-oriented and structured approach to problem-solving;
  • Strong communication skills with the ability to grasp new topics quickly and listen actively;
  • Maintaining professionalism even in challenging situations;
  • Either existing knowledge of railway systems or a willingness to develop expertise in this field;
  • Confidence in using English (written and spoken) and possibly another language.

Benefits

We offer a competitive salary of $70,000 - $90,000 per year, a flexible working model, health insurance, access to our on-site medical center, 2 volunteering days per year, and 4 additional bridge days per year. You'll also enjoy exclusive discounts on Siemens and Bosch brands, as well as access to Siemens Learning Platforms for internal and external courses.

About Us

Siemens Mobility values quality, equality, and diversity. We're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you're passionate about delivering exceptional customer experiences and are eager to grow your career, we encourage you to apply.



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