Customer Service and Technical Support Specialist
2 meses atrás
Company Overview
Siemens Mobility is a leading provider of integrated mobility solutions for urban, interurban, and logistics. Our mission is to enable efficient transportation of passengers and goods through digitalization.
Job Description
We are seeking an experienced Customer Service Agent (m/f/d) to join our Center of Competence. As a key member of our team, you will be responsible for:
- Taking care of the receipt, verification, qualification, and further processing of all incoming customer tickets;
- Analyzing bugs reported by customers in close consultation with project managers and making decisions regarding the distinction between a bug, feature, or change request;
- Ensuring agreed response and resolution times in accordance with valid customer service level agreements;
- Verifying error messages and passing them on to development teams for correction or assisting customers with instructions and workarounds;
- Testing bug fixes and new features/functions for desired behavior.
Required Skills and Qualifications
To succeed in this role, you should have:
- Experience in user support and service request management, preferably in the IT sector;
- The ability to enjoy technical topics, handle complexity, and prioritize independently;
- A solution-oriented and structured approach to problem-solving;
- Strong communication skills with the ability to grasp new topics quickly and listen actively;
- Maintaining professionalism even in challenging situations;
- Either existing knowledge of railway systems or a willingness to develop expertise in this field;
- Confidence in using English (written and spoken) and possibly another language.
Benefits
We offer a competitive salary of $70,000 - $90,000 per year, a flexible working model, health insurance, access to our on-site medical center, 2 volunteering days per year, and 4 additional bridge days per year. You'll also enjoy exclusive discounts on Siemens and Bosch brands, as well as access to Siemens Learning Platforms for internal and external courses.
About Us
Siemens Mobility values quality, equality, and diversity. We're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you're passionate about delivering exceptional customer experiences and are eager to grow your career, we encourage you to apply.
-
Aveiro, Aveiro, Portugal Robert Bosch Group Tempo inteiroAt Robert Bosch Group, we drive innovation by developing cutting-edge technologies that enrich people's lives. Our promise to our associates is to provide a work environment where they can grow professionally, enjoy their job, and inspire each other.Bosch Service Solutions delivers expert Customer Experience, Mobility, and Monitoring solutions for companies...
-
Customer Experience Specialist
3 semanas atrás
Aveiro, Aveiro, Portugal Wheelchair Transport Service, Inc. Tempo inteiroJob SummaryWe are seeking an experienced Customer Experience Specialist to join our team at Wheelchair Transport Service, Inc. This role involves providing exceptional support to healthcare professionals in using our software, training them on our services, and ensuring the efficient processing of customer requests.About the RoleThis is a challenging and...
-
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the Role">Squarespace is seeking a talented Technical Solutions Specialist to join our Help Experience team in Dublin. As a key member of our team, you will work closely with Staff Engineers, Data Analysts, and Customer Operations to address complex technical challenges and leverage Squarespace's cutting-edge technologies like Generative AI.">Our...
-
Warehouse Technical Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiro**About the Role:**We are seeking a skilled Warehouse Technical Support Specialist to join our team in Ovar, Portugal. This is an exciting opportunity to work with a leading supplier of storage solutions, where you will be responsible for managing customer relationships and providing technical support.**Estimated Salary:** €38,000 per annum (based on...
-
Aveiro, Aveiro, Portugal Teleperformance Greece Tempo inteiroAbout the RoleWe are seeking a highly skilled Danish customer support specialist to join our team in Greece. As a key member of our customer care team, you will be responsible for providing exceptional support to our clients across various financial services.With excellent communication skills in Danish and proficiency in English, you will serve as the...
-
Technical Support Specialist
3 semanas atrás
Aveiro, Aveiro, Portugal Webhelp France Tempo inteiroCompany Overview">We are a global technology and services leader that powers the brands of the future. Our expertise in integrated solutions helps well-known brands improve their businesses across over 70 countries. About Us">At Concentrix, we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and...
-
Technical Support Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Grohe Ag Tempo inteiroCompany Overview">We are a global company with an open communication culture and agile development processes, dedicated to creating innovative solutions for our customers. Our fast-growing environment is perfect for someone who wants to make things happen and actively develop them further.Job Description">The purpose of this role is to provide 1st and 2nd...
-
Technical Support Specialist for Electronics Company
4 semanas atrás
Aveiro, Aveiro, Portugal Teleperformance Greece Tempo inteiroAbout the OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team in Greece, where you will have the opportunity to work with one of the largest electronics companies in the world.As a Technical Support Representative, you will be responsible for responding to customers' inquiries via email, chat, and phone, providing...
-
Customer Support Specialist
Há 1 mês
Aveiro, Aveiro, Portugal Teleperformance Greece Tempo inteiroAre you a tech enthusiast looking for a challenging role in customer support? We have an exciting opportunity for you to join our team at Teleperformance Greece, where you will be working with Canon, a leading company in the imaging equipment and information systems industry.Salary: The estimated monthly salary for this position is around 4,000-5,000 EUR,...
-
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroWe are seeking a talented Customer Support Specialist to join our team at Boundlessfellows. This role is an exciting opportunity to work with customers from diverse backgrounds and provide top-notch support.As a Customer Support Specialist, you will be responsible for responding to customer inquiries in a timely and professional manner. You will use your...
-
Tech Support Specialist
4 semanas atrás
Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiroAbout the RoleWe are seeking a highly skilled and enthusiastic Tech Support Specialist to join our team in Greece. As a key member of our technical support team, you will be responsible for providing exceptional customer service and troubleshooting technical issues related to mobile devices.Job DescriptionThis is a challenging yet rewarding role that...
-
Financial Services Support Specialist
3 semanas atrás
Aveiro, Aveiro, Portugal Teleperformance Greece Tempo inteiroJob Title: Financial Services Support SpecialistWe are seeking a highly skilled and motivated Financial Services Support Specialist to join our team in Greece. The successful candidate will be responsible for providing exceptional customer service and support to clients across various financial services.About the Role:This is an exciting opportunity to work...
-
Technical Quality Specialist
2 semanas atrás
Aveiro, Aveiro, Portugal Photocentric Tempo inteiroAre you looking for a challenging role in quality assurance? We have an exciting opportunity for a Technical Quality Specialist to join our team at Siemens Global Business Services (GBS). About UsSiemens GBS enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Our portfolio...
-
Senior Automation Support Specialist for CCF and AQFlex
4 semanas atrás
Aveiro, Aveiro, Portugal Sidel Tempo inteiroBe a key player in Sidel's Regional Product Support Europe & Central Asia team as a Senior Automation Support Specialist for CCF (conveyors and cap feeder) and AQFlex (bottles accumulation system).Your Mission:This role primarily takes place in an office setting, with occasional missions to customers' sites. In both situations, your responsibilities...
-
Aveiro Customer Support Specialist
3 semanas atrás
Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiroJob Overview:">We are seeking a skilled customer support specialist to join our team at Cross Border Talents. This role is perfect for individuals who thrive in fast-paced environments and possess excellent communication skills.">About the Role:">This full-time position involves providing timely and accurate information to customers via phone, email, and...
-
Media Sector Customer Support Specialist
3 semanas atrás
Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiroAbout Cross Border TalentsWe are a renowned French Television Channel seeking a talented individual to join our team as a Media Sector Customer Support Specialist. Our company values growth, skills, and contributions from our employees.
-
Technical Support Representative
Há 5 dias
Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiroCompany OverviewCross Border Talents is a dynamic and innovative company dedicated to providing top-tier technical support solutions to clients across various industries.SalaryThe estimated salary for this position is €45,000 - €55,000 per annum, based on industry standards and location in Aveiro, Portugal.Job DescriptionWe are seeking a highly skilled...
-
French Language Customer Support Specialist
3 semanas atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleWe are seeking a French Language Customer Support Specialist to join our team at Squarespace. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences for our customers who require support in French.
-
Technical Support Representative
Há 7 dias
Aveiro, Aveiro, Portugal Phiture Tempo inteiro**Job Title:** Technical Support Representative - Rotative Shifts We are seeking a dynamic and customer-focused technical support representative to join our team in Aveiro, Portugal. This is an exciting opportunity in the website technical solutions industry. As an onsite representative, you will provide top-tier technical support to French-speaking...
-
Customer Support Specialist with Excellent Remuneration Package
4 semanas atrás
Aveiro, Aveiro, Portugal Buscojobs Portugal Tempo inteiroAt Buscojobs Portugal, we are seeking a highly skilled Customer Support Specialist to join our team. This is an exceptional opportunity to work in a dynamic environment and provide top-notch customer service.Salary: The estimated annual salary for this position is €40,000 - €60,000 based on experience, skills, and performance.Job Description: As a...