Technical Support Specialist

Há 7 dias


Aveiro, Aveiro, Portugal Grohe Ag Tempo inteiro

Company Overview

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We are a global company with an open communication culture and agile development processes, dedicated to creating innovative solutions for our customers. Our fast-growing environment is perfect for someone who wants to make things happen and actively develop them further.

Job Description

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The purpose of this role is to provide 1st and 2nd level support in user administration to end-users globally. As a Technical Support Specialist, you will be responsible for assisting end-users in troubleshooting and resolving issues related to SAP system authorizations, tracking and managing incidents using a ticketing system, and collaborating with cross-functional teams to address complex issues.

Your Tasks:

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  • User Support: Assist end-users in troubleshooting and resolving issues related to SAP system authorizations.">
  • Incident management: Track and manage incidents using a ticketing system, following established processes and service level agreements.">
  • Collaboration and communication: Collaborate with cross-functional teams, including developers, functional consultants, and business users, to address complex issues, provide insights, and contribute to system enhancements.">
  • Processing of service requests around user management, including creation, maintenance of user profiles according to established processes as well as the assignment, change and withdrawal of authorizations based on existing authorizations concepts.">
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Salary

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€35,000 - €40,000 per year (dependent on experience)

Required Skills and Qualifications

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To succeed in this role, you will need:

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  • ">
  • High school diploma from professional school in IT area;">
  • At least 1 year of experience in user management (preferred);">
  • Good communication skills (English level B2);">
  • Customer-focused mindset with the ability to empathize with customers, provide exceptional service and maintain a positive customer experience;">
  • Ability to work collaboratively with other team members to resolve complex issues and ensure timely delivery of support;">
  • Desire to continuously learn and improve their user management knowledge and technical skills to stay up to date with the latest industry trends and best practices;">
  • Comfortable working in a fast-paced, dynamic, and global environment.">
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Benefits

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We offer a comprehensive benefits package, including:

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  • ">
  • Competitive salary and bonuses;">
  • Health insurance and retirement plan;">
  • Opportunities for career growth and professional development;">
  • A dynamic and supportive work environment.">
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Location

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This role is based in Albergaria-a-Velha, Portugal, where you will be part of our international Support team. You will have the opportunity to work with a global team and collaborate with colleagues from different countries.

Contact Information

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Please submit your application through our website.



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