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Technical Support Representative
3 semanas atrás
Company Overview
Cross Border Talents is a dynamic and innovative company dedicated to providing top-tier technical support solutions to clients across various industries.
Salary
The estimated salary for this position is €45,000 - €55,000 per annum, based on industry standards and location in Aveiro, Portugal.
Job Description
We are seeking a highly skilled and customer-focused Technical Support Representative to join our team in Aveiro, Portugal. As an onsite representative, you will be responsible for providing French-speaking customers with expert technical assistance, troubleshooting, and ensuring their overall satisfaction.
This is an exciting opportunity to work in the website technical solutions industry, where you will be instrumental in delivering seamless customer experiences. You will be the first point of contact for our customers, assisting with any website-related issues they may encounter, whether it's troubleshooting, guiding customers through technical features, or providing solutions to errors.
Prior experience in customer service or technical support is a plus, but not essential. You will be provided with comprehensive training, including product knowledge and customer interaction best practices, to ensure your success.
Key Responsibilities
- Provide top-tier customer service to French-speaking clients through various channels (phone, email, and live chat) in relation to website technical issues.
- Troubleshoot and resolve technical problems related to website performance, user accounts, and content management.
- Assist customers with technical guidance, such as helping them navigate website features, solve errors, and understand best practices.
- Record and track customer interactions and technical issues in our CRM system to ensure smooth follow-up and accurate documentation.
- Escalate complex issues to the appropriate teams within the company when necessary to ensure customer problems are resolved efficiently.
- Provide clear and effective communication of technical solutions, both verbally and in writing, ensuring customers understand the steps required to resolve issues.
- Ensure customer satisfaction by delivering prompt, professional, and effective solutions, keeping a high standard of service at all times.
Required Skills and Qualifications
- Fluency in French (Minimum C2 level required)
- Intermediate proficiency in English (B2 level or higher preferred)
- Strong communication skills with the ability to explain technical concepts in simple terms
- Problem-solving mindset, with the ability to troubleshoot issues effectively and efficiently
- Attention to detail and ability to handle repetitive tasks with accuracy
- Ability to work in a fast-paced environment, managing multiple tasks and priorities
Benefits
- Competitive salary: €45,000 - €55,000 per annum
- Health and Life Insurance: Comprehensive insurance coverage from day one
- Meal Allowance: Daily allowance to cover your meal costs during your shifts
- Transport Allowance: Monthly allowance to assist with transportation expenses
- Company-Provided Equipment: All necessary equipment (laptop, software tools, and access to systems) to perform your role
- Career Development: Opportunities for growth within the company, with access to various training and development programs
